Mastering Communication Skills: The Key to Effective Workplace Interaction

CEUs: Prevention, CHES
3 Hours
Domains: PS1: Personnel Supervision & Program Management

Description: 

Clear, confident communication is the key to strong teams and successful organizations. In this engaging training, you’ll learn how to recognize communication styles, strengthen active listening, and apply the 3 Cs—clear, concise, and consistent—to every interaction. You’ll also explore non-verbal and professional communication strategies, assess your organization’s current communication practices, and design a plan to improve collaboration and alignment. Walk away with practical tools to build stronger connections, enhance teamwork, and create a culture of open, effective communication.

Learning Objectives:

1. Define the basics of communication and what it means to organizations today
2. Describe your communication style and how it works with/against others
3. Identify a minimum of 3 communication tools

Presenter(s):

Andrea Hoff MPA, GPC, OCPC, ICPS & Amy Hamilton MPA, OCPS